Our Customers

Customer guide

  • Procedure for working with us
  • Maintenance agreements

01 Railway names

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01 Railway map

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1.

Receiving a request from a customer

2.

Calculation and coordination of tariff conditions

3.

Providing a commercial proposal

4.

Approval and signing of the agreement for the provision of transportation services, the protocol of price agreement

5.

Approval of the request with the customer no later than 10-20 days before transportation

6.

Issuing an invoice for payment in accordance with the received application

7.

Organization of cargo transportation, based on the agreed request

8.

Providing information on addressing empty wagons to the loading station

9.

Organization of daily dispatch control

10.

Issuance of an Act of performed works, invoice in accordance with the terms of the agreement

11.

Signing the reconciliation act before the 30th of the month following the reporting month