Customer guide
- Procedure for working with us
- Maintenance agreements
01 Railway names
DownloadReceiving a request from a customer
Calculation and coordination of tariff conditions
Providing a commercial proposal
Approval and signing of the agreement for the provision of transportation services, the protocol of price agreement
Approval of the request with the customer no later than 10-20 days before transportation
Issuing an invoice for payment in accordance with the received application
Organization of cargo transportation, based on the agreed request
Providing information on addressing empty wagons to the loading station
Organization of daily dispatch control
Issuance of an Act of performed works, invoice in accordance with the terms of the agreement
Signing the reconciliation act before the 30th of the month following the reporting month